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FAQ User Guide
Some Tools To Help Your Online Store and Site Set-up.
We NOW offer MS-FrontPage Extensions!

FTP   -  MAIL  -  WWW  -  FORMS -  SCRIPTS & SHOPCARTS 

LOGS  -  OTHER  -  RESELLER FAQ's

Help Desk Index

Today it is becoming harder than ever to keep up with your competition.  One of the most common questions we are asked is "How Can I make money on the Internet?"   Hopefully a few of these FAQ's will help make your "Web-Life" a bit easier and more profitable.

Note: This Guide may have been updated since your last visit,  so we recommend that you click your browser refresh button so you can be sure you have the most current version.  Please NOTE that all prices are retail and in some cases may be included with various package deals so please contact your reseller for details.   If you have any questions, or items you think we should add to our FAQ please send them to webmaster@site-city.com

Order Forms

FTP

MAIL

WWW

SCRIPTS (Shopping Carts, other cgi scripts)

LOGS

OTHER

RESELLER FAQ

Question: What FTP program do you recommend?

Answer: WS_FTP Pro from http://www.ipswitch.com

Question: How do I FTP to my personal account?

Answer: Using WS_FTP use the following account information:

ftp_personal.gif (5403 bytes)

This will put you in the directory where your HTML files are stored.

Question: How do I FTP to my virtual domain?

Answer: Using WS_FTP use the following account information:

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This will put you in the directory where your HTML files are stored.

Question: How can I upload files to my anonymous ftp account within my virtual domain?

Answer: Using WS_FTP use the following account information:

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Question: How does an anonymous user login to my anonymous ftp site?

Answer: Using WS_FTP use the following account information:

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Question: How do I change my FTP password?

Answer:  There is a one-time $5 Set-up Fee for each request.  Send  the request and your credit card information to webmaster@site-city.com

Question: How do I add another FTP login to my virtual domain?

Answer:  There is a one-time $10 Set-up Fee for each request.  Send  the request and your credit card information to webmaster@site-city.com

Question: Where are the log entries for anonymous logins to my ftp site kept?

Answer: /home/yourdomain/logs/ftp.log

Question: How do I set up a directory within my domain that anonymous ftp users can upload to?

Answer: Start an FTP session and use the following UNIX commands:

  1. cd /home/ftp/YourIPAddress/pub
  2. mkdir incoming
  3. chmod 777 incoming
  4. or use the procedures your FTP software advise in their help files.

Anonymous users will now be able to upload to the pub/incoming directory.

Question: How do I add a welcome banner to FTP logins to my domain?

Answer: Create a text file named welcome.msg with the message you wish to display as its contents. Place this file in your home directory.

Question: What E-mail program do you recommend?

Answer: Eudora Pro from http://www.eudora.com

Question: How do I retrieve mail from my POP mail box from my personal account?

Answer: Using Eudora Pro goto tools->options->checking mail. Enter the following information:

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Question: How do I retrieve mail from my POP mail box from my virtual domain account?

Answer: Using Eudora Pro goto tools->options->checking mail. Enter the following information:

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Question: How do I retrieve mail from multiple POP mail boxes within my virtual domain?

Answer: Using Eudora Pro goto tools->options->personalities. Enter the following information for each additional mail box:

pop_multiple.gif (8959 bytes)

Question: How do I change my POP e-mail password?

Answer: There is a $5 set-up fee for each request. Send a request with particulars and your credit card information to: orders@site-city.com

Question: How do I add a forwarding address to my POP mail box?

Answer: There is a $6 set-up fee for each request. Send a request with particulars and your credit card information to: orders@site-city.com

Question:How do I add another POP mail box to my domain?

Answer: There is a yearly  $30  Fee for each request (unless your have credits from a current site-city account).  Send   the request and your credit card information to webmaster@site-city.com

Question: How do I add an e-mail alias to my account?

Answer: There is a one-time $10 Set-up Fee for each request.  Send  the request and your credit card information to webmaster@site-city.com

Question: How do I add an autoresponder e-mail address to my domain?

Answer: There is a one-time $30 Set-up Fee for each request.  Send  the request and your credit card information to webmaster@site-city.com

Question: How do I create a mailing list?

Answer: There is a $30 yearly  fee per maillist.  We must create a POP mail box with e-mail address you want for the list. Send a request with particulars and your credit card information to: orders@site-city.com to add forwarding addresses to the mail box.

Question: How do I add a non-virtual web account to my virtual domain?

Answer: There is a one-time $30 Set-up Fee for each request.  Send  the request and your credit card information to webmaster@site-city.com

Question: What is the URL of a non-virtual account within my virtual domain?

Answer: http://www.yourdomain.com/~UserID

Question: How do I get detailed statistics of my web server activity?

Answer: Goto http://www.YourDomain.com/cgi-bin/logs/analog

Question: How do I use the secure web server?

Answer: (This is still in beta test and is currently not available) Any page loaded with the URL https://www.site-city.com/~YourUserID/filename.html will automatically be loaded securely.

Question: How do I use the secure URL https://www.MyDomain.com?

Answer: You must get a server certificate from VeriSign or Thawte.

Question: Where do I get free scripts for my account?

Answer: Go to http://worldwidemart.com/scripts/

Question: Where do I get a free and pay shopping cart systems?

Answer: Go to here for more information and locationsl

Question: I have uploaded a script file to my CGI directory, but it will not execute. What do I do?

Answer:

  1. Make sure the script is configured according to the readme file included by the author.
  2. Make sure the script is executable. From an FTP session use the proper  commands you software help screen advises  to see the permissions on the script. If the permissions are not set to -rwxr-xr-x then use the UNIX command chmod 755 filename.
  3. Make sure that the permissions are correct on any file that the script writes to, such as the HTML file with a guestbook or forum script. From an FTP session use the UNIX command ls -lag filename to see the permissions on the file. If the permissions are not set to -rw-rw-rw- then use the UNIX command chmod 666 filename

Question: Where are the raw log files kept for my virtual domain?

Answer: They are kept in /home/YourDomain/logs. The error log is named error_log, and the transfer log is titled access_log.

Question: How do I purge the log files?

Answer: From an FTP session use the following UNIX commands: 

  1. cat /dev/null > /home/YourDomain/logs/error_log
  2. cat /dev/null > /home/YourDomain/logs/access_log
  3. cat /dev/null > /home/YourDomain/logs/ftp.log
  4. or use the procedures your FTP software advises in the help file.

Question: Do you offer MS-FrontPage Extensions?

Answer: Yes, But you must request them to be turned on.  There is no additional charge at this time for this service.

Question: How do I use RealAudio?

Answer: Upload your .ra file in binary mode to your public_html directory. Create a text file with the URL to the .ra file followed by a blank line as its contents. Save this file with a .ram extension. In your web pages, reference the .ram file.

Question: How do I use the RealAudio pnm server?

Answer: Still in the works.  Please contact webmaster@site-city.com if you wish to use the pnm server.

Question: What Ping program do you recommend?

Answer: Ours! Will soon be available for free from webmaster@site-city.com

Question: How do I tell if my domain name is ready?

Answer: Using site-city Ping enter your domain name in the host box and then click the Ping button. If you get a reply, your domain is ready. Otherwise, the InterNIC has not finished the registration process.  Or just ask your Site-City Support rep.

Question: How do I tell if the server is "up"?

Answer: Using site-city Ping (still in beta test and not available at this time), the following reply would indicate that the server is up:

Question: How do I change my Finger information?

Answer: Send a request with particulars to: orders@site-city.com

Question:  Is there a discount to resellers on the setup fee?

Answer:  No.  Because our prices are so low and because we give such large reseller discounts (upto 50%).  We use the setup fees to help cut our costs for  the initial customer support and installations that are required on first-time installations.

Technical support questions should be directed to scole@homeincome.com.
Questions or problems regarding this web site should be directed to webmaster@site-city.com.
Send all other inquiries to sales@site-city.com.
Copyright © 1997 Site-City.com Corporation. All rights reserved.